Generally United Currency Exchange will collect Personal Information directly from you when you deal with United Currency Exchange either in person, on-line, by telephone, email, our website, or facsimile. We may also collect data and information from you to provide us with feedback or when we invite you to complete surveys. Following are Personal Information that United Currency Exchange collects:
United Currency Exchange may unable to provide requested product or service if you do not agree or consent to allow us to collect or obtain certain Personal Information about you.
United Currency Exchange will assume that you have consented or agreed to the collection of all data and information which are provided to us for use in accordance to this Policy, unless you inform us or tell us otherwise.
We collect your Personal Information for both our internal purposes and also on behalf of the parties for whom we act as agent, for their own internal purposes. Therefore, by consenting under this statement means that you have also consented that your Personal Information being used by us or being provided and used equally to the parties whose products and services we sell.
We are more than happy to provide you more information about the third parties we act as agent, by sending your query to us at email@example.com, or, in person by visiting one of our outlets.
United Currency Exchange may use and disclose your Personal Information for the purposes for which it was collected, or for a related purpose such as any or more of the following purposes:
United Currency Exchange will not use or disclose or sell, or rent or lease customer Personal Information to any third party agencies except as stated in this Policy.
United Currency Exchange will take reasonable steps to immediately inform you when we collect relevant personal information about you from Third Party agencies, or someone else.
We may disclose Personal Information of current and former customers to affiliated and non-affiliated third party agencies in the following cases:
Please note that your Personal Information may be transferred across national borders and overseas for the purpose of processing your transaction, data consolidation, storage, and data management.
United Currency Exchange restricts access to Personal Information by only allowing the Compliance Officer to access, use, amend or update the Personal Information database. United Currency Exchange maintains physical, electronic and procedural safeguards to safeguard customer Personal Information.
United Currency Exchange protects the customer Personal Information by using password, firewalls, and other security technology. United Currency Exchange employees are strictly required to protect the confidentiality of your Personal Information.
We conduct periodical review and audit for our business and security procedures in order to best protect our customers’ Personal Information.
United Currency Exchange will only keep Personal Information on internal database for as long as it is required to provide customers with products and services, and to meet relevant legal requirements.
To comply with AML/CTF Act and its relevant rules and regulations, United Currency Exchange must retain our customer Personal Information for 7 years
We will destroy the customer Personal Information when we no longer need the relevant customer Personal Information.
We periodically ask customers who are dealing with us to ensure the accuracy of our Personal Information and to update any Personal Information that may have changed.
As our customer, you may request in writing to access your Personal Information that we hold, any time, in a timely manner, by contacting our Compliance Officer through:
You may also request United Currency Exchange on incorrect, inaccurate, incomplete, out of date, or misleading information to be corrected. We will take appropriate actions to process your request, amend the relevant information, inform you about the correction, and if it required by Act, we will also inform the correction to any third party of whom the information has been disclosed.
United Currency Exchange will respond to your request for access to your Personal Information within a reasonable period (within 30 days) after the request is made. We shall give access to your Personal Information in the manner requested by you, if it is reasonable and practicable to do so, or otherwise, the requested Personal Information will be mailed or emailed to you..
Following are circumstances which may preclude United Currency Exchange to give you access to all of your Personal Information:
When we refuse to give you access or to amend the relevant information, you will receive a written notification letter which sets out our reasons and decisions. The notification letter will also consist of mechanism to complain about your refusal.
Please do not hesitate to contact us when you have a complaint. United Currency Exchange takes this matter seriously. We will listen, acknowledge, understand, and do everything we reasonably can to solve the problem.
We will record your complaint, inform you the progress, and provide a final response to you within 30 business days. Following are our complaint procedures: