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Website Terms & Conditions

ON-LINE ORDERING FACILITY TERMS AND CONDITIONS

STATEMENT

In these terms and conditions, United Currency Exchange Pty Ltd is referred to as “United Currency Exchange” “UCE” “we” “our” or “us”. The purpose of these terms and conditions is to describe United Currency Exchange business practices and your obligations as the user of our website. The website of www.unitedcurrencyexchange.com.au (the “Site) and its contents is owned by United Currency Exchange Pty Ltd (ABN 68 119 598 202).

United Currency Exchange reserves the right to alter, update, amend or change these terms and conditions without prior notice. You are fully responsible for reviewing these terms and conditions as such alterations or amendments of the terms and conditions will govern your continued use of the site.

The website and information offered to you conditional to your acceptance without modification of the terms, conditions, and notices contained herein (ON-LINE ORDERING FACILITY TERMS AND CONDITIONS). The use of this Site by you constitutes your agreement to comply with these terms and conditions.

The term of “you” in these terms and conditions refers to all individuals or entities accessing or using this website for any reason. Individuals in these terms and conditions mean persons who are over 18 years of age who are Australian residents and accessing this facility from our website. The suppliers, the third party agencies/representatives in these terms and conditions mean all external third party providers in which United Currency Exchange engages in the Site.

We, in our sole discretion, reserve all the rights to reject or to refuse providing our service to any individual for any reason. United Currency Exchange will not be responsible for any loss or damage, and any cost incurred by you due to our rejection or refusal to provide the service from this On-Line Ordering Facility.

NOTICE OF AGREEMENT

Our website is designed to assist you conveniently in purchasing foreign currency banknotes within Australia. Products and services offered by us on the Site may change at any time without notice. Accordingly, United Currency Exchange, at its sole discretion, may also need to change, without limitation, the restrictions, terms, conditions, prices, details, applicable taxes, charges, and any other associated costs of relevant products and services from time to time without notice.

The Site is provided for you to purchase foreign currency banknotes for your personal holiday and business travel use only. You must not use the Site for commercial purposes. You must not use the Site for speculative trading or investment, or any other purposes. You must not vary, modify, distribute, copy, display, perform, reproduce, publish, license, transfer, retransmit, lend, or sell any information, software, products or services obtained from the Site. Any breaches or violations of these terms and conditions by you may result in legal action being taken by United Currency Exchange against you.

Should you not agree with our terms and conditions, you must not use and must not purchase foreign currency banknotes/cash through our website or by contacting our Customer Service Centre via email or phone.

PROHIBITED USE AND REDISTRIBUTION RIGHTS

By using the Site, you have agreed that you will not use the Site for any purpose that is unlawful or prohibited by these terms and conditions. The site is not intended for distribution to, or use by, any individual or entity in any jurisdiction or country where such distribution of use would be contrary to local law or regulation. You also fully agree that you will not redistribute, amend, copy, or commercially use any data, information or materials found on the Site without United Currency Exchange’s written permission, which permission may be withheld in UCE’s sole discretion.

INTELLECTUAL PROPERTY, CONTENTS, LICENSE AND COPYRIGHT

The Site is protected by Australian and International copyright law, intellectual property rights, and treaty provisions. Logos, trademarks, license, business names, trading names, products, technology, graphics, images, layouts and all of the Site contents owned by United Currency Exchange or by other third party agencies/suppliers. You may copy or use the information or contents on the Site subject to written permission of United Currency Exchange. You must not breach or violate any third party’s intellectual property rights in any jurisdiction in using this Site.

ON-LINE ORDER PROCESSES

In order to comply with the relevant laws and regulations, it is mandatory that you must provide the requested information for us to process your order. We reserve the rights to request further information from you in order to process, authenticate, or verify your order. We will use variety of procedures to authenticate, verify, and monitor each order and each transaction. United Currency Exchange reserve the right to cancel your order or refuse to process your order if you fail to supply the required information to authenticate or verify your order.

You must follow the instructions and complete mandatory ordering information in order to place an order in our website. You could correct errors or mistakes in your order before clicking the submit button to submit your order. You must complete your order before your session times out. Otherwise you will need to restart the order process again. By submitting your order, you have confirmed that all relevant information and details submitted in the order are true and correct in all respects. You will not be able to correct any errors or mistakes in the order once submitted. You will not be able to cancel any orders once submitted.

EXCHANGE RATES

Exchange Rates in the Site are subject to change from time to time without prior notice. We may use both dynamic and static exchange rate mode in determining our exchange rates in the Site. We have different exchange rates for certain foreign currency banknotes based on their available denomination. Our dynamic exchange rates model are updated every minute interval as we are aiming to provide you with the most competitive exchange rates. The exchange rate will be locked in for several minutes for you until the order has been submitted to us. The chosen exchange rate will be the applicable exchange rate for your order/transaction. Your order information and the applicable exchange rate are also set out in the confirmation email. Failure to submit your order within specific timeframes will result an automatic update on the applicable exchange rate for your transaction.

Applicable exchange rate for your order is absolutely non-negotiable once your order is submitted.

FOREIGN CURRENCY BANKNOTES AND DENOMINATIONS

You could only purchase those foreign currencies listed in the Site. The available foreign currencies for you to purchase in the Site are subject to change from time to time at our sole discretion without prior notice.

Available denominations are NON-NEGOTIABLE and subject to availability from United Currency Exchange Pty Ltd. You cannot choose or select your preferred currency denominations in the Site. Denominations available in the Site are subject to change from time to time at our sole discretion without prior notice.

ON-LINE ORDER LIMITS (different limits apply in-store)

  • Minimum Order You must order minimum the equivalent of AUD 500 for each currency.
  • Maximum Order Your maximum order is the equivalent of AUD 9,000 per order. This could be combination of currencies.
  • The above limits are only applicable to this On-Line Ordering Facility and are different when you purchase your foreign currency banknotes from our stores. The above limits are subject to change from time to time at our sole discretion without prior notice.

    CURRENCY RESTRICTIONS

    Currency availabilities, denominations, and limits are subject to a country’s monetary regulations and currency exchange restrictions. We reserve the rights, at our sole discretion, to update currency availabilities, denominations, and limits from time to time without prior notice.

    United Currency Exchange recommend that you always check and read the relevant laws and regulations of the country you are travelling to via the relevant government website. In Australia, you can find some useful information by visiting following websites:

    http://www.smarttraveller.gov.au/ https://dfat.gov.au/travel/Pages/travel.aspx

    PAYMENT OF YOUR ORDER

    We only accept BPAY® as a payment method for your order. You must register with your financial institution to be able to make payment using BPAY®. Once registered, you will be able to make payment using BPAY® via your online account, phone banking, or mobile.

    Once you submitted your online order, you will receive your order invoice with the total amount, a transaction reference number, and our BPAY® biller code. You must make payment via BPAY® within 90 minutes of the placement of your order in the Site.

    YOUR ORDER WILL BE AUTOMATICALLY CANCELLED IF NOT PAID WITHIN 90 MINUTES OF THE PLACEMENT OF YOUR ORDER IN THE SITE.

    You cannot pay your order at the time you collect your order in our nominated collection location. All order must be paid using BPAY®. Payment with BPAY® must be made only from your own bank account, not from any third party bank account. We will not process your order if it is paid using third party bank account.

    Payment using a third party bank account will result an automatic cancellation of your order. We will return your payment to the bank account which was being used to make the payment for your order. It may takes up to 2 weeks to refund your money into the bank account used due to the banking system and compliance reason.

    Please ensure you have sufficient funds in your bank account prior making the full payment, as on the invoice, via BPAY®.

    You can visit BPAY® website to find out more information on how to make payment with BPAY®.

    CONFIRMATION OF YOUR ORDER AND PAYMENT

    Once you click the submit button, our On-Line Ordering Facility will display the summary of your order in details. You cannot change any order that has been submitted to us.

    We, at our sole discretion, reserve the rights to refuse or to process any order that we receive.

    You will receive an email confirmation from us to notify that your payment has been received by us and your order is ready for collection in the nominated location. The email confirmation will also display the collection day for you to collect your order from the nominated location.

    You must print and bring the confirmation email together with your photo identification document (either Passport or Australian issued Driver License) to the nominated location to collect your order. You cannot change the nominated collection location for your order once it is paid.

    YOU WILL NOT BE ABLE TO COLLECT YOUR ORDER WITHOUT YOUR EMAIL CONFIRMATION PRINTOUT AND YOUR ORIGINAL PHOTO IDENTIFICATION DOCUMENT (PASSPORT OR AUSTRALIAN ISSUED DRIVER LICENSE).

    The above requirement for you to bring Photo Identification Document when collecting your order is for us to comply with the current laws and regulations as well as to protect you from possible fraud.

    COLLECTION DATES

    Your order will be ready for collection in the nominated location at least 3-5 business days from the day in which we have received your payment in our bank account via BPAY®.

    There is a cut-off time of making payment using BPAY®. When you order after 12.00 pm AEST (Australian Eastern Standard Time), please allow 1 extra business day for us to receive your payment into our bank account and to process your order.

    You will receive an email confirmation to notify that your order is ready for collection in the nominated location once we have received your payment in our bank account. Your order will be available for collection in the nominated location during business hours, except weekends and public holidays.

    Regardless of any circumstances, United Currency Exchange Pty Ltd will not release the order from the nominated collection location to any third party.

    We could only hold your order in the nominated location for the maximum of 72 hours starting from the day you have received email confirmation from us. AUD 6.85 Insurance Cover Fee each day applied after the 72 hours period has lapsed. We will try to contact you to collect your order after your 72 hours period has lapsed. You cannot change your order collection date as specified in the confirmation email.

    We will reasonably endeavour to supply your order according to the day and time specified in the confirmation email, however, we cannot be held responsible should we fail to supply your order for whatever reasons. We will return your money in full. Refund will be automatically credited into your bank account.

    It may takes up to 2 weeks to refund your money into your bank account due to the banking system.

    We may update the order period and collection period from time to time, at our sole discretion, without prior notice.

    ORDER CANCELLATION

    Regardless of any circumstances, you cannot cancel your order once you have made payment.

    You must firstly collect your order at the nominated collection location and visit one of our stores to sell your foreign currency cash back to Australian Dollar.

    We are going to buy back your foreign currency cash at the prevailing exchange rate at the time you are in one of our stores.

    This may result a loss for you as the exchange rate at the time you are selling back to us may be different from the exchange rate when you purchased the foreign currency cash from us.

    COMMISSION AND FEES

    We do not charge you any additional fees or commissions on top of our exchange rates, for both in-store and on-line, when you are exchanging foreign currency cash with us.

    ACCEPTED PHOTO IDENTIFICATION DOCUMENTS

    We only accept original/certified copy of either your Passport or Australian issued Driver License from you to collect your order at the nominated collection location.

    POLITICALLY EXPOSED PERSON AND WATCHLISTS

    To comply with the money laundering and terrorism financing regulations, we will refuse to process your order if your full name is listed in one of the government watchlists or in one of the sanction lists. If we find out that you are acting on behalf of sanctioned individual or entity, we will suspend your order, confiscate your order or your payment, and de-register you from the Site. Your payment money or your order will be presented to Australian Federal Police.

    USE OF COMMUNICATION FACILITIES

    The Site may contain forums, blogs, reviews, photos, videos, chat groups or other communication facilities which designed and provided to enable you to communicate with others. You must agree not to use these facilities to abuse, defame, distribute improper materials, harass, threaten or violate other relevant legal rights of others.

    You agree to only use these communication facilities to mail, send, and receive messages and material that are appropriate, proper, and when applicable related to these Communication Facilities.

    United Currency Exchange do not have obligations to monitor the Communication Facilities and Services, however, UCE reserves rights to review and to remove any materials, at its sole discretion, without prior notice. UCE may also terminate your access to these Communication Facilities any time, without notice, for any reason whatsoever.

    LINKS TO THIRD PARTY

    The United Currency Exchange website may provide links to other websites for customer convenience and information. We do not endorse or make any representatives and do not control those other sites or their privacy practices. We are not responsible for the privacy practices or the content of such websites. It is your own responsibility as customer to review the other sites privacy policy before submitting your Personal Information.

    United Currency Exchange shall not be responsible or liable to any dealings or transactions you may have with third parties (including advertisers). Any dealings with third parties included in the Site or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, or warranties associated with such dealings or promotions are solely between you and the other third party agencies.

    Products and services offered by the third parties on the Site may change at any time without notice. Accordingly, United Currency Exchange, at its sole discretion, may also need to change, without limitation, the restrictions, terms, conditions, prices, details, applicable taxes, charges, and any other associated costs of relevant products and services from time to time without notice.

    DISCLAIMER & LIMITATION OF LIABILITY

    The use of the Site is at your own risk. United Currency Exchange, including its directors, officers, employees, shareholders and other representatives are not responsible or liable to any loss or damage (including financial and negligence) you may suffer directly or indirectly as a result of accessing or using the Site, purchasing products or services offered on the Site, or downloading any content thereon.

    To the extent required by applicable law, United Currency Exchange do not represent and do not provide warranties of any kind regarding:

    - Any information and materials provided by the third parties and accessible on or through the use of the Site; - The results obtained by you from the use of the information, data, and materials from the Site;

    - The accuracy, timeliness, the completeness or the up-to-dateness of any information contained within, or available through the access or the use of the Site, including but not limited to any travel related products, currency exchange rates and associated fees and charges;

    - The security, errors, viruses or defects which may interrupt you to access or use the Site;

    - The suitability of the products and services described, displayed, offered or provided in the Site for you.

    Regardless of any circumstances, this limitation of liability applies to all damages of any kind including but not limited to direct, indirect or consequential damages, compensatory, personal injury, loss of data, income or profit, loss of or damage to property and claims of third party.

    By accessing, using or downloading any content on the Site indicates that you agree to indemnify and hold United Currency Exchange, its subsidiaries, affiliates, officers, directors, employees, and other associated representatives, harmless from any claim, demand or damage including but not limited to attorneys’ fees and charges, asserted by any third party or raising out of your use of, or conduct on the Site.

    LINKS AND COOKIES

    The Site may contain links to other websites controlled or provided by other third party agencies, including non-affiliate of United Currency Exchange. United Currency Exchange do not endorse, promote, or recommend any products or services offered, advertised, or provided by such linked site, nor is United Currency Exchange Pty Ltd is liable for any failure or defect of any products or services offered or advertised at such linked site. You are responsible to read, review and understand the privacy statements and terms of use posted at such linked site.

    UCE disclaims liability of any information, data, report, materials, contents, products or services displayed, posted, or offered at any linked sites.

    UCE do not use cookies to record any personal information. Your ability to access or use the Site may be limited or restricted if you disable the use of cookies on your web browser.

    GOVERNING LAW

    The access and use of the Site and its contents shall be subject to all applicable laws and regulations of Victoria, Australia. United Currency Exchange may enforce these terms and conditions in the jurisdiction of any United Currency Exchange affiliate. You agree that the access or use of this Site will not create any partnership, employment, agency relationship, franchise or joint venture relationship between you and United Currency Exchange Pty Ltd.

    Regardless of any circumstances, you have unconditionally agreed to waive any right that you may have to object to an action being brought in any court. If any provision of these terms and conditions including the warranty disclaimers and liability limitations set above is found to be void, illegal or unenforceable for unfairness or any other reason, the remaining provisions of these terms and conditions shall continue in effect to the extent possible as if the invalid or unenforceable provision had never existed.

    CHANGES & TERMINATION

    United Currency Exchange, at its sole discretion, may alter, change, amend, or terminate these terms and conditions without notice. Any breach or violation of these terms and conditions by you may result immediate termination of your registration with the Site, your ability to access or use the Site, any agreement between you and United Currency Exchange Pty Ltd, and/or any other service provided by United Currency Exchange to you.

    LAWS AND REGULATIONS

    By using the Site, you are bound to comply with all relevant Anti Money Laundering and Counter Terrorism Financing laws and regulations.

    COMPLAINTS

    COMPLAINTS Please do not hesitate to contact us when you have complaints and comments about our On-line Ordering Facility. United Currency Exchange takes this matter seriously. We will listen, acknowledge, understand, and do everything we reasonably can to solve the problem. We will record your complaint, inform you the progress, and provide a final response to you within 30 business days. Following are our complaint procedures:

  • Stage 1: Contact us immediately via email (orders@unitedcurrencyexchange.com.au). You need to provide us your complaint or comment in writing to help us efficiently resolving your complaint.
  • Stage 2: Our Compliance Officer will conduct an internal investigation, inform you with the progress, and contact you with the results within 30 business days.
  • Stage 3: If you are still unsatisfied with our Compliance Officer solution to the matter, you can refer the matter to the Australian Financial Complaints Authority to solve the matter in accordance to their rules and policy.